Our warehouse is incredibly fast at packing orders, but sometimes it is still possible to cancel your order. Would you like to cancel your order? Please contact our customer service by phone within 1 hour of placing your order. We will then check what we can do for you.

Step 1: Select the product you would like to order and click "Add to cart". You will then be redirected to the checkout page.

Step 2: Enter your details.

Step 3: Select your preferred payment method and enter a discount code if applicable.

Step 4: Check the box next to "I agree to the terms and conditions and confirm that I have reviewed my order."

Step 5: Click "Proceed to checkout."

Step 6: Complete the payment using your chosen payment method.

Once you have followed all these steps your order has been successfully placed. We will take care of the rest!

We will send you an order confirmation within one hour. If something has gone wrong you can always contact our customer service. We are happy to help.

Lost packages

We ask you to wait an additional 3 to 4 days for your order. Due to very high volumes our shipping partners may experience delays. Still waiting after that with no change in the tracking? Please contact us. We will check the status of your order and help you out.

Damaged or incomplete packages

We understand the disappointment when your package arrives damaged or incomplete. Please contact our customer service in this case so we can work together to find a suitable solution.

Shipping costs are $6.95. If your order exceeds $40 shipping is free.

If you are not home at the time of delivery your package may be delivered to your neighbours or a nearby pickup point. The delivery driver will leave a note with a code so you can see via the tracking where you can collect your package.

Good to know: the package will be held at the pickup point for a certain period of time. If it is not collected in time it will be returned to the sender.

You will always receive a tracking code for your order. You will receive this by email as soon as the package has been picked up by the shipping partner.

Orders placed on business days are processed within 24 hours. In some cases due to high warehouse capacity a delay of up to 48 hours may occur.

Our shipping partners ensure your package is delivered as quickly as possible — generally within 4 to 7 business days.

We recommend taking some time to get used to the pen. This takes approximately 2 to 3 weeks. If you are still not satisfied with the product you are of course welcome to return it.

Return

All our products come with a 60-day trial period from the date of purchase during which you can return a product.

Refund

After receiving the returned item you will receive your refund within 14 days. The refund will be processed via the same payment method you used to place the order.

Do you have a complaint about our products or service? Please contact us via our contact options. You will receive a substantive response from us within 14 days of receiving your complaint.

Company owner: ASGlobal

Trading under the name: Dermixon

Location: North Holland

Phone number: —

Availability: Monday to Friday from 09:00 to 17:00

Email address: info@trydermixon.com

Chamber of Commerce number: 98606026